HHS OCR report · 2023
TTEC Healthcare Solutions data breach
OCR report facts
- Covered entity
- TTEC Healthcare Solutions
- Entity type
- Business Associate
- State
- Colorado
- Individuals affected
- 2,953
- Submission date
- Aug 30, 2023
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Network Server
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
The business associate (BA), TTEC Healthcare Solutions, reported that one of its employees impermissibly shared access to the protected health information (PHI) of 2,953 individuals with an unauthorized individual. The PHI involved included names, Social Security numbers, addresses, drivers’ license numbers, and dates of birth. The CE notified HHS, affected individuals, the media, and provided substitute notice. In response to the breach, the BA provided complimentary credit monitoring servic...
Text as published on the HHS OCR breach portal.
Other reports by TTEC Healthcare Solutions
| Covered entity | State | Entity type | Individuals | Submitted | Type of breach | Status |
|---|---|---|---|---|---|---|
| TTEC Healthcare Solutions | CO | Business Associate | 86,305 | Jan 7, 2022 | Hacking/IT Incident | Archive (closed) |
Frequently asked questions
How many people were affected by the TTEC Healthcare Solutions data breach?
The report to HHS OCR lists 2,953 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Aug 30, 2023.
What type of breach was it?
The OCR portal lists the type of breach as Unauthorized Access/Disclosure, with the breached information located in: Network Server.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from TTEC Healthcare Solutions legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or TTEC Healthcare Solutions.