HHS OCR report · 2012
RightNow Technologies data breach
OCR report facts
- Covered entity
- RightNow Technologies
- Entity type
- Business Associate
- State
- Montana
- Individuals affected
- 2,700
- Submission date
- Jan 11, 2012
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Other
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
RightNow Technologies, the software vendor and business associate (BA) for the covered entity (CE), MDwise, failed to disable a software switch, which allowed Google to index files on the CE’s hosted website containing the electronic protected health information (ePHI) of approximately 2,700 individuals. The ePHI included individuals’ names, addresses, zip codes, Medicaid numbers, and primary care physicians’ names and addresses. Following the breach, the CE took down the files in issue, di...
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the RightNow Technologies data breach?
The report to HHS OCR lists 2,700 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Jan 11, 2012.
What type of breach was it?
The OCR portal lists the type of breach as Unauthorized Access/Disclosure, with the breached information located in: Other.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from RightNow Technologies legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or RightNow Technologies.