HHS OCR report ยท 2020
HM Health Solutions data breach
OCR report facts
- Covered entity
- HM Health Solutions
- Entity type
- Business Associate
- State
- Pennsylvania
- Individuals affected
- 1,798
- Submission date
- Sep 17, 2020
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Paper/Films
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
HM Health Solutions, the business associate (BA), reported that its business associate (BA) sent boxes containing the protected health information (PHI) of 1,798 individuals to the wrong recipients. The PHI involved included names, addresses, diagnoses, medical conditions, and claims information. The BA notified HHS, affected individuals, the media, and posted substitute notice on its website. Complimentary credit monitoring services were also provided. In its mitigation efforts, the BA ...
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the HM Health Solutions data breach?
The report to HHS OCR lists 1,798 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Sep 17, 2020.
What type of breach was it?
The OCR portal lists the type of breach as Unauthorized Access/Disclosure, with the breached information located in: Paper/Films.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from HM Health Solutions legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or HM Health Solutions.