HHS OCR report ยท 2019
Benefitfocus.com, Inc. data breach
OCR report facts
- Covered entity
- Benefitfocus.com, Inc.
- Entity type
- Business Associate
- State
- South Carolina
- Individuals affected
- 827
- Submission date
- Jul 10, 2019
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Paper/Films
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
The covered entity (CE), Benefitfocus.com, Inc., reported that a mail merge error caused letters with protected health information (PHI) to be sent to the wrong addresses. The PHI involved included names and insurance eligibility information. As a result, 827 individuals were affected. The CE sanctioned the employee responsible for the breach and implemented additional training to all staff members. In addition, the CE is in the process of automating the mailing process to mitigate human err...
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the Benefitfocus.com, Inc. data breach?
The report to HHS OCR lists 827 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Jul 10, 2019.
What type of breach was it?
The OCR portal lists the type of breach as Unauthorized Access/Disclosure, with the breached information located in: Paper/Films.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from Benefitfocus.com, Inc. legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or Benefitfocus.com, Inc..