HHS OCR report ยท 2019
Community Health Choice, Inc. data breach
OCR report facts
- Covered entity
- Community Health Choice, Inc.
- Entity type
- Health Plan
- State
- Texas
- Individuals affected
- 7,855
- Submission date
- Aug 8, 2019
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Paper/Films
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
The covered entity (CE), Community Health Choice, reported that APS Fulfillment Inc., a subcontractor of its business associate (BA), Softheon Inc., mailed documents containing the protected health information (PHI) of 7,855 individuals to the wrong recipients. The PHI involved included names, addresses, health insurance information, and financial data. The CE notified HHS, affected individuals, and the media. The CE and BA entered into a corrective action plan to prevent future incidents.
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the Community Health Choice, Inc. data breach?
The report to HHS OCR lists 7,855 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Aug 8, 2019.
What type of breach was it?
The OCR portal lists the type of breach as Unauthorized Access/Disclosure, with the breached information located in: Paper/Films.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from Community Health Choice, Inc. legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or Community Health Choice, Inc..