HHS OCR report ยท 2023
Elevate Patient Financial Solutions data breach
OCR report facts
- Covered entity
- Elevate Patient Financial Solutions
- Entity type
- Business Associate
- State
- Texas
- Individuals affected
- 5,364
- Submission date
- Sep 20, 2023
- Type of breach
- Unauthorized Access/Disclosure
- Location of breached information
- Paper/Films
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
The business associate (BA), Elevate Patient Financial Solutions, reported that an employee mailed out documents in which the protected health information (PHI) of 5,364 individuals was visible through the window of the envelope. The PHI involved included names, addresses, and Social Security numbers. The BA notified HHS and the affected individuals. In its mitigation efforts, the BA strengthened its administrative and technical safeguards to better protect sensitive data.
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the Elevate Patient Financial Solutions data breach?
The report to HHS OCR lists 5,364 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Sep 20, 2023.
What type of breach was it?
The OCR portal lists the type of breach as Unauthorized Access/Disclosure, with the breached information located in: Paper/Films.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from Elevate Patient Financial Solutions legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or Elevate Patient Financial Solutions.