HHS OCR report · 2014
Sorenson Communications/CaptionCall Group Health Plan data breach
OCR report facts
- Covered entity
- Sorenson Communications/CaptionCall Group Health Plan
- Entity type
- Health Plan
- State
- Utah
- Individuals affected
- 9,800
- Submission date
- Apr 24, 2014
- Type of breach
- Hacking/IT Incident
- Location of breached information
- Network Server
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
Sorenson Communications filed a breach report on behalf of its CaptionCall Group Health Plan indicating that, between February 20 and March 3, 2014, an unknown third party hacked into the CaptionCall account with Sorenson’s payroll vendor which compromised employment-related information gathered by Sorenson from and about its employees, their dependents, beneficiaries, and/or emergency contacts. The breach affected approximately 9,800 individuals. Sorenson provided notice to HHS, affected i...
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the Sorenson Communications/CaptionCall Group Health Plan data breach?
The report to HHS OCR lists 9,800 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Apr 24, 2014.
What type of breach was it?
The OCR portal lists the type of breach as Hacking/IT Incident, with the breached information located in: Network Server.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from Sorenson Communications/CaptionCall Group Health Plan legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or Sorenson Communications/CaptionCall Group Health Plan.