HHS OCR report · 2017
TRUEbenefits LLC data breach
OCR report facts
- Covered entity
- TRUEbenefits LLC
- Entity type
- Business Associate
- State
- Washington
- Individuals affected
- 17,309
- Submission date
- Aug 14, 2017
- Type of breach
- Hacking/IT Incident
- Location of breached information
- Business associate present
- Yes
- Status
- Archive (closed)
OCR description
An unauthorized person accessed an employee’s email account after it was compromised by a phishing incident and some of the emails accessible through the account contained electronic protected health information (ePHI). The breach affected approximately 17,309 individuals who were members of employer health plans administered by TRUEBenefits, LLC (TB). The PHI involved in the breach included demographic, financial, and clinical information. TB provided breach notification to HHS, covered e...
Text as published on the HHS OCR breach portal.
Frequently asked questions
How many people were affected by the TRUEbenefits LLC data breach?
The report to HHS OCR lists 17,309 individuals affected.
When was it reported to HHS?
It was submitted to HHS OCR on Aug 14, 2017.
What type of breach was it?
The OCR portal lists the type of breach as Hacking/IT Incident, with the breached information located in: Email.
Is the investigation still open?
No. The report is in the OCR portal archive, which holds reports where OCR has closed its review.
Is a breach notice letter from TRUEbenefits LLC legitimate?
This site cannot verify letters. Check the sender against the organisation's official website and the HHS OCR breach portal, and avoid calling numbers or clicking links only listed in an unexpected message. See our guide on what to do after a data breach notice.
Source: HHS OCR Breach Portal, OCR export October 2026. Network USA is not affiliated with HHS or TRUEbenefits LLC.